Need help with Vitality? Fill out the form below and we’ll get back to you as soon as possible. You can also email us directly at [email protected].
Vitality Premium is billed through Apple, so cancellation happens in iOS Settings:
Your Premium features stay active until the end of the current billing period.
Open the paywall inside Vitality and tap Restore Purchases. Sign in with the same Apple ID that originally purchased the subscription.
Tap Restore Purchases on the paywall — this resolves it in 99% of cases. If that doesn’t work, force-quit Vitality and reopen it. Still stuck? Use the contact form above.
All Vitality purchases are processed by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Vitality charge, and tap Report a Problem.
Yes — new subscribers get a 7-day free trial of Premium. You won’t be charged until the trial ends and can cancel at any time to avoid any charge.
Open Settings → Privacy & Security → Health → Vitality and ensure the categories you want shared are toggled on. Toggle them off and back on to re-grant permission, then force-quit and reopen the app.
Vitality is a wellness tool, not a substitute for medical advice. Always consult a qualified clinician before making significant changes to your routine. If you spot something wrong, please contact us using the form above.
Never. Apple HealthKit data is used only to power features inside Vitality. It is never sold, shared with advertisers, or used for any purpose other than serving you.
Use the contact form above with the topic set to Account deletion request, or email [email protected] directly. Include the email or Sign in with Apple identifier associated with your account.